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1. Introduction

This Policy applies to personal information we collect directly from users or clients and through automated means when using our Services. Model Forge AI, LLC (“Model Forge,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our websites (including www.modelforge.ai,), products, and related services (collectively, the “Services”).

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2. Information We Collect

We may collect and process the following categories of information:

• Personal Identification Information: name, email address, phone number, and similar contact details.
• Technical and Usage Data: IP address, device type, browser, operating system, referring URLs, pages visited, session duration, and activity logs.
• Customer or Account Data: content or data you upload or process through our Services, including conversational inputs to virtual agents or machine-learning systems.
• Communications: information you provide when you contact us for support or feedback.

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3. How We Use Your Information

We use collected data for the following purposes and under the lawful bases noted:

• To Provide Services (contractual necessity): to operate, maintain, and deliver our AI and analytics services.
• To Improve and Train Models (legitimate interest): to analyze aggregated, pseudonymized data for Unified Model Training and product improvement.
• To Communicate (legitimate interest/consent): to send administrative messages, product updates, or marketing communications (you may opt out at any time).
• To Ensure Security and Compliance (legal obligation/legitimate interest): to detect and prevent fraud, security incidents, and misuse of the Services.
• To Comply with Law (legal obligation): to meet regulatory or legal requirements and respond to lawful requests.

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4. How We Share Your Information

We do not sell your personal information. We may share it only as follows:

• Service Providers: with vendors who assist in operating, maintaining, or improving our Services under written confidentiality and data-processing agreements.
• Business Transfers: if we merge, sell, or reorganize our business, personal data may be transferred as part of that transaction.
• Legal Disclosures: if required by law, subpoena, or government request. When legally permissible, Model Forge will promptly notify the affected client or user before disclosing data, providing reasonable time for client to seek protective relief or object to such disclosure. We will only disclose the minimum information legally required.

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5. Data Retention and International Transfers

We retain personal information only as long as necessary for the purposes described in this Policy or as required by law. When data is no longer needed, we delete or anonymize it. If personal data is transferred outside the country of origin, we use recognized safeguards – such as Standard Contractual Clauses (SCCs) under the GDPR – to ensure adequate protection.

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6. Security

We maintain administrative, technical, and organizational measures designed to protect personal information from loss, misuse, or unauthorized access. No online system is entirely secure, and we cannot guarantee absolute security.

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7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Portability – request a copy of your data.
• Correction – request that inaccurate information be updated.
• Deletion (“Right to be Forgotten”) – request deletion where permitted by law.
• Objection and Restriction – object to or limit processing, including for model-training purposes.
• Opt-Out of Marketing – unsubscribe from promotional communications at any time. Requests may be submitted by contacting us at info@modelforge.ai.

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8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know the categories of personal information collected, sources, purposes, and disclosures.
• Right to request deletion or correction of personal information.
• Right to opt out of the sale or sharing of personal information.
• Right to non-discrimination for exercising these rights. You may exercise these rights through the contact information above. Model Forge does not sell personal information as defined under the CCPA/CPRA.

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9. GDPR Compliance

For users in the European Economic Area (EEA) or United Kingdom, Model Forge processes personal data in accordance with the GDPR on the lawful bases listed in Section 3. You may contact us to exercise data-subject rights or to request details of our Data Protection Officer or EU Representative (if applicable). If you believe your rights have been violated, you have the right to lodge a complaint with your local supervisory authority.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. Material updates will be communicated via our website or account notifications.

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11. Contact

Model Forge AI, LLC

555 W 2650 S

Brigham City, UT 84302

Email: mmalin@modelforge.ai